3. Support

3.1 Problems and decisions.

If by any reasons TAPI interface with PBX doesn't work on computer on which Blitz KXTD TAPI Server is installed, at start the service Blitz_KXTDServTAPI after initialization TAPI in OS Windows you will see the log which has type "Error" with text "Any line of PBX was found" in the event log in section "Application". At start Blitz_KXTDServConsole you will see the window:

1. Check up if the cable RS-232 for KX-TD was soldered correct (how to solder the cable you can see in section Installation and connection with RS-232 port).
2. If the number, to which RS-232 is connected, coincides with number of COM port which is pointed in TSP driver.
3. If the COM port is enable in BIOS of computer.
4. If parameters of COM port setting in PBX KX-TD coincides with parameters of COM port settings in TSP driver and with "Control panel/System/Hardware/Device manager/Ports Com and LPT/Properties of COM port you need/Port settings.
5. If SMDR interface is enabled in KX-TD.
6. Check up if TSP driver works: enter in "Start/Settings/Control Panel". If you have Windows XP, switch "Control Panel" to classic Panel. Open "Telephone and Modem/Advanced".
7. In the window "Services and applications/Telephony" press by the right button of the mouse on "Panasonic KX-TD TSP" and press the button "Configure provider".
8. In the opened window "Panasonic KX-TD TSP" in section "Option Settings" you must see the list of EXT telephone line in column "EXT" and in column "TAPI" opposite the lines that you selected should be set the parameter "ON".
9. If in section "Option Settings" you don't see any telephone line:
   • Check up at same window in section "Serial Port setup" the settings of Com port. You should correctly point the number of COM port (Port: ) to which PBX connected and set the baud rate 9600 bps with which it will work. Press the button "OK".
   • Check up the COM port settings. Enter "Start/Settings/Control Panel". If you have Windows XP, switch "Control Panel" to classic Panel. Open "System/Hardware/Device manager. In "Device manager/Ports COM and LPT", select that COM port to which your PBX is connected twice click by the mouse on it, open "Properties/Port parameters". In the opened window enter next parameters:

         Baud rate (bps) - 9600
         Data bits - 8
         Parity - None
         Stop bits - 1
         Flow control - None
       

     Press "OK".

3.1.1 Example of registering user

3.1.2 Example of division of CallerID

3.2 Import / Export of tables

Instrument Import / Export tables can save the contents of the tables of your database files CSV, edit these CSV files in any convenient to you editor, such as Microsoft Excel or Notepad editor, create new files CSV, to fill their data and import them back in your database. When you import and export Contribute table:

3.2.1 Export of Tables

The tool may be obtained through the menu "Tools / Export of Tables."

You should choose the table that need to export the data, then selected for each table to select the column of tables CSV (default selected columns), specify the path and file names CSV and click "Finish". If all entered correctly, a tool box "Export tables close, but you specified directory will file CSV.

3.2.2 Import of Tables

This tool is called the menu "Tools / Import Tables" and allows the back to fill the tables of the database files from CSV. Initially, you must select the imported table, for each selected table to choose the path to your CSV file and then specify the column CSV columns database tables. It is very important to observe the appropriate types of data in both tables.

When you import data in the column "Destination" (the direction of translation call), as the columns of tables CSV can indicate:

If all entered correctly, click "Finish". In the absence of errors in the CSV file and subject to the types of data in CSV tables and databases, data ENTERED into the database. If suddenly the program finds that the imported data already present in the database (records with the same numbers DID \ DDI, CO, CallerID, EXT users), it will be asked to update these records, replacing the data in the remaining columns.

3.2.3 Create Tables

Create Tables menu item is intended to check the availability of tables and columns in the database required for Blitz KX-TD TAPI Server. This menu is used to update the program to a newer version. If the structure of database tables new version differs from the current structure, the Create Tables will make the appropriate changes needed for the program.

3.3. Format of DB table

1. CallerID - Number of incoming outside call.
2. EXT1 - EXT number (first EXT), on which calls will be transferred.
   Blitz_KXTDServConsole has name "Destination 1".
3. EXT2 - EXT number (second EXT) on which calls will be transferred.
   Blitz_KXTDServConsole has name "Destination 2".
4. EXT3 - EXT number (third EXT), on which calls will be transferred.
   Blitz_KXTDServConsole has name "Destination 3".
5. IDClient - Identifier, allows to tie defined number with description of Client, arranged on the table ClientsID, and if it necessary to tie with other tables created by user.
   Blitz_KXTDServConsole has name "Client's name".
6. IdUser1 - ID-1 (manager-1), used in case of a transfer of an incoming external call by name user. To do this, stobltse EXT1 should be written to "9".
7. IdUser2 - ID-2 (manager-2), used in case of a transfer of an incoming external call by name user. To do this, stobltse EXT2 should be written to "9".
8. IdUser3 - ID-3 (manager-3), used in case of a transfer of an incoming external call by name user. To do this, stobltse EXT3 should be written to "9".

1. DID - Number dialed by client at incoming call.
   Blitz_KXTDServConsole has name "DDI/DID".
2. CO - Number of CO line, on which the calls will come.
   Blitz_KXTDServConsole has name "CO line".
3. EXT_Victim - EXT number, from which calls will be processed.
   Blitz_KXTDServConsole has name "EXT Supervisor CO" and "EXT Supervisor DID".
4. EXT_Default - Default number, on which calls will be transferred in case when there is no corresponding information on the table "Caller ID" or if number Caller ID was not defined.
   Blitz_KXTDServConsole has name "EXT IRNA CO" and "EXT IRNA DID".
5. Method - The method of transfer of incoming calls:
   • 0 - Redirect
   • 1 - Transfer
6. IdUser - User ID (manager), used in case of a transfer of an incoming external call by name user. To do this, stobltse EXT_Default should be written to "9". Algorithm sample EXT-numbers user and his name is similar to the algorithm described for the table CallerID.

1. CallerID - Number of incoming outside call.
2. CalledID - Number dialed by subscriber vhodyaschth team in the calls.
3. DID - Number dialed by subscriber at incoming call.
   Blitz_KXTDServConsole has name "DID/DDI".
4. PBX - reserve
5. CO - Number of PBX's CO-port, on which the call came.
6. EXTConnected - EXT number, on which the call was transferred.
   Blitz_KXTDServConsole has name "EXT-line".
7. СallDate - Date and time when the call came.
   Blitz_KXTDServConsole has name "Date and time of call".
8. ReplyTime - Time, when subscriber has answered on call.
   Blitz_KXTDServConsole has name "Reply Time".
9. QueryTime - Time to find an incoming call queue.
10. iQuery - Time to find vhodyaschegovneshnego call in the queue, sec.
11. RingTime - Time of incoming call.
12. iRing - Time of incoming call, sec.
13. CallDuration - Duration of call. (Blitz_KXTDServConsole has name "Duration").
14. iDuration - Duration of call, sec.
15. HoldTime - Total time, during which the incoming call is hold.
16. IDCallInc - reserve
17. CD - The status of call.

1. CalledID - Dialed urban number.
2. CalledIDTail - Digits dialed after telephone number.
   Blitz_KXTDServConsole has name "Additional digits".
3. PBX - reserve
4. CO - name of PBX's CO-port through which the outgoing outside call was made.
5. EXTConnected - EXT number, from which the call was made.
   Blitz_KXTDServConsole has name "EXT-line".
6. CallDate - Date and time of the beginning of the call.
   Blitz_KXTDServConsole has name "Date and time of call".
7. ReplyTime - Time of answering the call.
   Blitz_KXTDServConsole has name "Reply Time".
8. RingTime - Time outgoing call.
9. iRing - Time outgoing call, sec.
10. CallDuration - Duration of call.
    Blitz_KXTDServConsole has name "Duration".
11. iDuration - The duration of the call, sec.
12. CD - The status of the call.

1. IDClient - Identifier of client.
2. Name - Client's name.
3. Name_Mid - Middle name.
4. Name_Last - Last name.
5. Post - Mailing address.
6. Departament - Position in the company.
7. ICQ - Number ICQ.
8. email - E-mail address.
9. Note - Note about client's.
10. IdOrg - ID organization in which the client works.

1. ID - ID company.
2. Name - The name of the company.
3. Country - Country of the company.
4. ZIP_Code - Zip of the company.
5. City - City of the company.
6. Address - Postal address.
7. url - Website.
8. Type - Type of the company.
9. Note - Note of the company.

1. ID - Manager's identifier.
2. EXT - Number of manager's EXT line.
3. Name - Manager's name.
4. IPPort - Host's name/IP address of manager's computer. It is used to define the manager's computer address, which has sanctions to receive TAPI information from certain lines of PBX. You can use CTI application which supports work with this Server (for example Blitz CallerID Display begin from version 3.0.0) as an application receives TAPI-information. And also over ":" port's number, which at incoming calls is used by application which receives text notice about incoming calls using protocol TCP/IP. It can be any application which listens socket. The port's number is not obligatory parameter. If this parameter is absent the connection will be done to the port by default which is set in settings.
5. AddrBook - The sanction to clients to receive the information from a directory of a server.
6. AddrBook_Write - The sanction to clients to make changes of the information in a directory of a server.
7. Login - Name of the user for authorization.
8. Pwd - The password of the user for authorization.
9. Auth - Way of authorization :
   • Value 0 - to the address of a computer;
   • Value 1 - on a login and the password;
   • Value 2 - to the address of a computer and to a login and the password;
10. ID_Group - Identifier of group in which the manager is input.

1. ID - Identifier of group.
2. Name - Name of group.

1. ID - Counter - identifier of permission.
2. ID_Group - Identifier of group which has permission.
3. EXT - Number of EXT line, access to which is described by this permission. Conditional index "#1" - designates - "your line" or conditional index "#2" - designates - "all lines". Number "your line" is taken from table "Managers".
4. Monitor - Permission or prohibition any access to PBX line.
5. Owner - Permission or prohibition to control this line - change COS - services, subscriber's name, etc. These functions will be used in next versions of Blitz KXTD TAPI Server.
6. Play_Call - Permission to listen to audio calls.

1. EventDate - Date and time of the event.
2. EXT - The number of domestic lines, access to which is described this resolution. Conditional index "# 1" - indicates "My Line", the notional index "# 2" - refers to "all lines". No. "My Line", taken from the table "Managers".
3. Status - The list of the state line
   • 0 - Available
   • 1 - Occupied
   • 2 - WRAPUP
   • 3 - Outgoing call
4. NotReady - The state is not ready, turn the manager if he can not take the call.
5. Logout - The temporary withdrawal from the group.
6. Logout_GRP - The number of groups that had been input / output.
7. DNDFWD_Int - Installing regime DND (busy) or forward for domestic lines
   • 0 - off
   • 1 - forward
   • 2 - DND
   • 3 - DND and forward
8. DNDFWD_Ext - Installing regime DND or forward to outside lines.
9. OUTS - Phone service or outside phone does not work.
10. FWDNum_Int - Number which is set forward for the inner line.
11. FWDNum_Ext - Number which is set forward for the external line.